Last updated: 03 February 2026

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1. Who We Are
Murray Acoustics Ltd is an acoustic consultancy registered in England and Wales. Company number: 17009191. Registered office: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ.
We are the data controller for the personal information we collect through this website and in the course of providing our services.
If you have any questions about this policy or how we handle your data, please contact us at: info@murrayacoustics.com or 0161 710 1733.

2. What Information We Collect
We may collect the following personal information:
Contact information — your name, email address, phone number, and company name when you submit an enquiry through our contact form or contact us directly.
Project information — details about your project that you share with us in the course of an enquiry or engagement.
Usage data — standard technical information collected automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This is collected via cookies and analytics tools.

3. How We Use Your Information
We use your personal information to: respond to your enquiry and provide the acoustic consultancy services you have requested; manage our client relationship and fulfil our contractual obligations; send you project-related communications; comply with our legal and regulatory obligations.
We do not use your personal information for marketing purposes without your explicit consent, and we do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
Contract — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate interests — where we have a legitimate business interest in processing your data, such as responding to enquiries and maintaining client records, provided this is not overridden by your rights.
Legal obligation — where we are required to process data to comply with a legal obligation.
Consent — where you have given us explicit consent, for example to send you marketing communications.

5. How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected. In practice:
Enquiry data where no project proceeds: up to 12 months.
Client project data: up to 7 years following completion of the project, in line with our professional liability obligations.
Financial records: 6 years from the end of the relevant tax year, as required by HMRC.

6. Sharing Your Information
We do not sell your personal data. We may share your information with:
Sub-consultants or specialist contractors involved in delivering your project, where necessary and with your knowledge.
Our IT and software service providers (such as email, cloud storage, and accounting software) who process data on our behalf under appropriate data processing agreements.
Regulatory or legal authorities where we are required to do so by law.

7. Cookies
Our website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device.
We use: Essential cookies, which are necessary for the website to function and cannot be switched off. Analytics cookies, which help us understand how visitors interact with the site. We use this information in aggregate to improve the website.
You can control and disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.

8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
The right to access — you can request a copy of the personal data we hold about you.
The right to rectification — you can ask us to correct inaccurate or incomplete data.
The right to erasure — you can ask us to delete your personal data in certain circumstances.
The right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
The right to data portability — you can ask us to provide your data in a structured, machine-readable format.
The right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis.
To exercise any of these rights, please contact us at info@murrayacoustics.com. We will respond within one calendar month.

9. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
ICO website: www.ico.org.uk  |  ICO helpline: 0303 123 1113

10. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page will reflect when it was last revised. We encourage you to review this policy periodically.