Privacy policy.

1Who we are

Murray Acoustics Ltd is an acoustic consultancy registered in England and Wales, company number 17009191. Our office is at Beehive Lofts, Beehive Mill, Jersey Street, Ancoats, Manchester M4 6JG. You can reach us at info@murrayacoustics.com or on 0161 710 1733.

We are the data controller for personal information collected through this website.

2What we collect

We collect only what we need to respond to you and to do the work.

• Contact details you provide when you enquire: your name, email address, phone number and company.
• Project information you share with us, such as site addresses, drawings and planning references.
• Aggregate usage data, such as which pages are visited and, where an advert brought you here, which advert it was. See the Cookies section for what runs by default and what needs your consent.

3How we use your information

We use your information to respond to enquiries, deliver our services, administer client relationships and meet our legal obligations. We do not send marketing without your explicit consent, and we never sell your data.

4Legal bases under UK GDPR

We rely on the following legal bases when processing personal information.

• Contract: to prepare quotes and deliver the services you have engaged us for.
• Legitimate interests: to respond to enquiries, run our business and keep records of our work.
• Legal obligation: to keep the records the law requires, including financial records.
• Consent: for anything optional, such as marketing, which you can withdraw at any time.

5How long we keep it

• Enquiry data is kept for up to 12 months where no project proceeds.
• Client project data is kept for up to 7 years, reflecting professional and contractual obligations.
• Financial records are kept for 6 years, as HMRC requires.

6Who we share it with

We share personal information only where the work or the law requires it.

• Sub-consultants, where necessary to deliver your project and always with your knowledge.
• IT service providers who host our systems, under data processing agreements.
• Regulators and other authorities, where we are required to by law.

7Cookies

We use two kinds of cookies, and both are on unless you opt out. Statistical cookies collect aggregate information about how the site is used, such as which pages are read; they are not used to identify you. Marketing cookies let Google measure which adverts lead to enquiries, so that an enquiry can be matched to the advert that brought it. Opt out of everything and every part of the site works exactly the same. We do not show a cookie banner; this is where the choice is made, and it is kept on this device until you change it:

Separately from cookies, if you arrive from an advert the campaign labels on that link are kept for the duration of your visit so that, if you enquire, we know which advert brought you; they identify the advert, not you.

8Your rights

Under UK GDPR you have the right to access the personal information we hold about you, to have it corrected or erased, to restrict or object to its processing, and to receive it in a portable format.

To exercise any of these rights, email info@murrayacoustics.com. We respond within one calendar month.

9Complaints

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at www.ico.org.uk or on 0303 123 1113.

10Changes to this policy

We update this policy from time to time. The date at the top of the page reflects the latest revision.