Privacy policy.

1Who we are

Murray Acoustics Ltd is an acoustic consultancy registered in England and Wales, company number 17009191. Our office is at Beehive Lofts, Beehive Mill, Jersey Street, Ancoats, Manchester M4 6JG. You can reach us at info@murrayacoustics.com or on 0161 710 1733.

We are the data controller for personal information collected through this website.

2What we collect

We collect only what we need to respond to you and to do the work.

• Contact details you provide when you enquire: your name, email address, phone number and company.
• Project information you share with us, such as site addresses, drawings and planning references.
• Usage data gathered through cookies and analytics, such as the pages you visit and how you found us.

3How we use your information

We use your information to respond to enquiries, deliver our services, administer client relationships and meet our legal obligations. We do not send marketing without your explicit consent, and we never sell your data.

4Legal bases under UK GDPR

We rely on the following legal bases when processing personal information.

• Contract: to prepare quotes and deliver the services you have engaged us for.
• Legitimate interests: to respond to enquiries, run our business and keep records of our work.
• Legal obligation: to keep the records the law requires, including financial records.
• Consent: for anything optional, such as marketing, which you can withdraw at any time.

5How long we keep it

• Enquiry data is kept for up to 12 months where no project proceeds.
• Client project data is kept for up to 7 years, reflecting professional and contractual obligations.
• Financial records are kept for 6 years, as HMRC requires.

6Who we share it with

We share personal information only where the work or the law requires it.

• Sub-consultants, where necessary to deliver your project and always with your knowledge.
• IT service providers who host our systems, under data processing agreements.
• Regulators and other authorities, where we are required to by law.

7Cookies

This site uses essential cookies that make it work, and analytics cookies that tell us, in aggregate, how it is used. You can control or delete cookies through your browser settings.

8Your rights

Under UK GDPR you have the right to access the personal information we hold about you, to have it corrected or erased, to restrict or object to its processing, and to receive it in a portable format.

To exercise any of these rights, email info@murrayacoustics.com. We respond within one calendar month.

9Complaints

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at www.ico.org.uk or on 0303 123 1113.

10Changes to this policy

We update this policy from time to time. The date at the top of the page reflects the latest revision.